Privacy Policy

Introduction

Welcome to https://car-finance-mis-sold.dreamdwellings.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors and users.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://car-finance-mis-sold.dreamdwellings.net.
All applications, services, and products offered through our platform.
Any interactive features or tools available on our websites, apps, and other digital platforms linked to this policy.

Please note that this Privacy Policy does not extend to third-party websites, applications, or services accessed via links or embedded content from our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the ways in which we interact with users and process personal data across various touchpoints:

User Accounts: When you create an account on our platform, we collect your account information such as username, email address, and password.
Transactions: We process payment information when you make purchases or subscribe to our services. This includes cardholder details, transaction amounts, and billing addresses.
Financial Data: For financial products, we gather comprehensive financial information, including income details, employment status, and banking account information.
Purchase History: Details of your purchases, including product information, quantities, and purchase dates, are recorded for internal analysis and marketing purposes.
Mobile Device Identifiers: We may collect unique identifiers from your mobile device, such as IP addresses, to enhance user experience and personalize content.
Location Data: With your consent, we access your location data to provide location-based services or relevant offers.
Feedback and Reviews: We encourage user feedback and reviews, which help us improve our services. This may include personal information if provided voluntarily.
Social Media Integration: If you choose to connect your social media accounts with our platform, we will access the public information from those accounts as permitted by your privacy settings.
Product Interactions: We track user interactions with our products, including clicks, views, and purchases, to analyze trends and personalize recommendations.

Personal Data Collection

We collect personal data through various means:

Direct Input: You provide us with personal information when you register for an account, make a purchase, or contact our customer support.
Automatic Collection: Our systems automatically log details during your interaction with our websites and applications, such as IP addresses, browser types, and access times.
Third-Party Sources: We may receive personal data from trusted third parties, like financial institutions or marketing partners, in compliance with data-sharing agreements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Strictly Necessary Cookies: These are essential for the basic functionality of our website and services. They allow you to navigate through pages without loss of content or functionality.
Preference Cookies: We use these cookies to remember your preferences, such as language settings or display options, to provide a personalized experience.
Analytics Cookies: These enable us to analyze user behavior, track trends, and measure the effectiveness of our website and services, ultimately improving their performance.

Users can manage non-essential (or tracking) cookies through our Cookie Manager tool, providing control over data collection preferences.

Data Retention and Deletion

We retain personal data for specific purposes, as required by law, or to protect our legitimate business interests:

Account and Profile Information: We store account details as long as the account remains active or until you request its deletion.
Transaction Records: Financial transaction data is typically retained for a period of 5 years due to legal and accounting requirements.
Customer Support Interactions: Messages and records of customer support interactions may be preserved for 2 years to improve our services and train support staff.
Analytics Data: Aggregated analytics data may be kept indefinitely for business analysis, but individual user details are anonymized.

You have the right to request the deletion of your personal data at any time by contacting our privacy team.

Your Privacy Rights

Depending on your jurisdiction:

You have the right to access, update, or delete your personal information held by us.
You can restrict or object to the processing of your data for specific purposes.
You may request a portable copy of your data in a commonly used format.
In some regions, you have the right not to be subject to automated decision-making processes that significantly affect you.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your requests within a reasonable timeframe.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and the updated policy will be effective immediately upon publication. We encourage you to review this page periodically for the latest information.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to our Data Protection Officer:

Email: [email protected]
Mailing Address: Privacy Team, Car Finance Mis-Sold, Dreamdwellings Inc., [Your Address]

We value your trust in handling your personal data, and we are committed to maintaining the highest standards of data protection and security.